The Experience Builder

    Adding, arranging and removing blocks

    Blocks are the building units of an Experience. Everything in this article applies to all 51 of them, whatever they do.

    Updated 15 October 20265 min read

    An Experience is an ordered list of blocks, rendered top to bottom. There is no grid, no columns and no free positioning, which sounds like a limitation and is the reason a NearField page is never broken on a narrow phone.

    A block in the list, and its menu

    Feeding times

    Hours

    The handle on the left drags the block up and down the page. The three dots on the right open the menu.

    • Edit

      Opens this block's fields: its words, its images, its settings.

    • Duplicate

      Copies the block and its content in directly underneath.

    • Move up

      One place up the page. Greyed out on the first block.

    • Move down

      One place down. Greyed out on the last.

    • Delete

      Removes the block. The rest of the Experience is untouched.

    Adding a block

    1. 1

      Press + Add Block

      At the bottom of the left rail on a desktop; behind the Content blocks button on a phone, where the picker opens as a tall sheet.

    2. 2

      Search, or browse the groups

      The search box filters on both the name and the description, so typing “password” finds Guest Wi-Fi even though the block is not called that.

      The Add Block dialog with “wi” typed into the search field. The library has narrowed but kept its group headings: WORDS & LAYOUT shows only Text; PHOTOS & MEDIA shows Photo Gallery and Audio; VISIT INFO & ONE-TAP HELP shows Hours, Guest Wi-Fi, Text Us and View in AR, three of them with a lightning-bolt Action mark; REMEMBER & RETURN begins below with Passport and Explore More.
    3. 3

      Pick a tile

      The block is added at the bottom of the page and selected, with its fields open in the Edit tab.

    4. 4

      Move it where it belongs

      New blocks always land last. Drag it up rather than rebuilding the page around it.

    How the picker is grouped

    By the job a block does, not by what it is made of. Seven groups, in order:

    GroupBlocksWhat lives there
    Words & layout6Headings, text, accordions, promo boxes, buttons, dividers.
    Photos & media8Images, galleries, video, audio, before-and-after, 3D models, social links, sponsors.
    Visit info & one-tap help15Hours, schedules, maps, and most of the one-tap Actions.
    Remember & return3Blocks that greet a returning visitor by what they did last time.
    Questions & answers14Everything that asks the visitor something and keeps the answer.
    Payments & giving3Donate, Pay, and the inline donation block.
    Smart1Conditional: the show-and-hide block.

    Two small icons appear on the tiles. A lightning bolt marks an Action: one tap, one outcome. A sparkle marks a Memory block, whose answer is remembered and follows the visitor across your whole space. The full reference is every block at a glance.

    The block library · 51 blocks

    Showing 51 of 51

    • Heading

      Title or section header

    • Text

      Body text with formatting

    • Accordion

      Expandable sections: menus, FAQs, house rules

    • Promo Box

      Colored callout for today's special

    • Button

      Clickable link button

    • Divider

      Horizontal separator line

    • Image

      Upload a photo or graphic

    • Photo Gallery

      Swipeable image gallery

    • Video

      Embed a YouTube or Vimeo video

    • Audio

      Audio player with transcript

    • Before & After

      Image comparison slider

    • 3D Model

      Sketchfab embed

    • Social Links

      Your accounts, as tappable icons

    • Social Embed

      One post from Instagram, TikTok, X…

    • Sponsor Banner

      Co-branded sponsor bar

    • Hours

      Weekly hours with live Open now / Closed

    • Event List

      What's on. Dated items hide themselves after

    • Guest Wi-Fi

      Network name and password, one tap to copy

    • Map

      Embedded Google Map

    • Directions

      Opens the right maps app for their phone

    • Call

      One tap to phone you

    • Text UsStarter

      Opens a text with your message pre-written

    • Save ContactStarter

      Add your details to their phone

    • File

      Hand over a PDF - menu, spec sheet, schedule

    • Add to CalendarGrowth

      Drop an event into their calendar

    • BookEnterprise

      Send them to your booking system

    • Action Hub

      Two to five outcomes in one block

    • Safety CardGrowth

      AED, exits, emergency contacts

    • Live Chat

      tawk.to chat embed

    • View in AREnterprise

      Place the object in their room

    • Welcome BackStarter

      Greets first-timers and regulars differently

    • PassportGrowth

      Multi-stop progress with a reward at the end

    • Explore More

      Your other Experiences, with visited badges

    • Name CaptureStarter

      Ask visitor's name, kept across Experiences

    • Email CaptureStarter

      Collect a verified email address

    • Phone CaptureStarter

      Collect a phone number with country flags

    • Lead CaptureStarter

      Collect a name, email, or phone number

    • Quick ChoiceGrowth

      Multiple-choice question that saves an answer

    • RatingGrowth

      Stars, thumbs, or NPS with analytics

    • Review & FeedbackGrowth

      Google review link plus a private feedback path

    • Custom InputGrowth

      Capture any value: room number, table, ID

    • Check-InGrowth

      Timestamp visitor presence at a location

    • Geo Check-InGrowth

      Verify visitor is at a location

    • RequestGrowth

      Towels, valet, a test drive - routed to staff

    • WaiverGrowth

      Read, type a name, agree. Remembered for the season

    • QuizGrowth

      Scored questions with a reveal for good scores

    • Feedback Form

      Embed a Google Form

    • Donation

      Accept donations inline via Stripe

    • Donate

      One-tap donations through Stripe

    • Pay

      Take a payment or a tip

    • ConditionalGrowth

      Show/hide content based on visitor data

    Finishes something in one tapThe answer is remembered

    Locked tiles

    On a free account, every block up to Growth is yours to use while you build, marked Included while you build (or Included in your trial once it starts). On a paid plan, blocks above it stay in the picker with a badge naming the plan they need. They are not hidden, on purpose: knowing that Conditional exists is useful even on a plan that cannot use it yet. Tapping one closes the picker and opens the upgrade panel. View in AR and Book are locked everywhere below Enterprise.

    Reordering

    Four ways, all doing the same thing:

    1. Drag the handle at the left edge of a block in the list.
    2. Move up and Move down in the block's overflow menu: better than dragging when the list is long.
    3. Keyboard. Focus the drag handle, then use the arrow keys.
    4. Delete and re-add, which is occasionally the fastest route for a single block near the top.
    A close crop of two rows near the bottom of the block list. Each row carries a six-dot drag handle at its left edge, a type icon, the block's name, and a three-dot menu at its right edge. The + Add Block button sits underneath, and the AI dock runs along the bottom of the screen.
    The six-dot handle at the left edge is the drag target. Focus it and the arrow keys move the block too.

    Duplicating and deleting

    The overflow menu on each block carries Edit, Duplicate, Move up, Move down and Delete, with Delete set apart because it does not ask twice. Duplicate copies the block and its content directly underneath, which is the quick way to build a run of similar image blocks or a second set of hours.

    A block's three-dot menu open over the block list. The visible entries are Move up and Move down with arrow icons, then a divider, then Delete in red with a bin icon; the top of the menu runs off the crop. Behind it the block rows and the + Add Block button are partly covered.
    Delete sits below a divider and in red because it is the one entry that does not ask again.

    Deleting a block removes only that block. Nothing else on the page shifts other than closing the gap, and answers a visitor already gave through that block stay in your Audience: deleting the question does not delete the responses.

    Blocks that live somewhere else

    Your shared header and footer are also made of blocks, but they are edited in Account → Default Layout rather than in the builder, because they appear on every Experience that has the default layout switched on. Eight block types are allowed there: heading, text, image, button, divider, sponsor, social and promo.

    Example

    Cedar Hollow Zoo & Aquarium

    The otter habitat page runs: image, heading, two paragraphs, feeding times, a Quick Choice asking which animal to visit next, then a donation block. When the keepers asked for the feeding times to come first, it was one drag, and because the times are their own block, updating them in winter does not touch a word of the story above.

    Is there a limit on how many blocks one Experience can hold?

    No fixed number is enforced, but a page that takes thirty seconds to scroll is not being read. If an Experience is getting long, that is usually a sign it should be two Experiences with two Markers.

    Can I copy a block into a different Experience?

    Not directly. Duplicate works within one Experience; across two, rebuild the block or ask the AI chat to add one like it.

    I deleted a block by accident.

    There is no undo for a deleted block. Rebuild it, or if the AI wrote it, ask the chat for it again.

    Why did my new block appear at the bottom?

    New blocks always append, so that adding one never disturbs what a visitor is already reading. Drag it up afterwards.

    Was this helpful?

    Related

    Still stuck?

    We are a small team in Tampa and we read every message. Tell us what you are trying to do and we will reply within one business day.

    Email support