Upgrading
- 1
Open Account
From the sidebar on the web, or the account icon in the app header. The Plan section shows your current tier.
- 2
Press Upgrade
It is hidden on Enterprise, because there is nowhere further up to go.
- 3
Pick monthly or annual
On the web there is a toggle, and annual takes 20% off. In the app there is no toggle — Apple sells the monthly plans only, and annual pricing is a web checkout.
- 4
Pay
On the web, Stripe. Promotion codes can be entered at checkout. In the app, Apple bills your Apple ID and the plan appears in NearField within a few seconds.
Managing an existing plan
The Manage Billing button on Account appears once you have a subscription, and it sends you to whichever system holds it.
| Bought | Manage Billing opens | What you can do there |
|---|---|---|
| On the website | The Stripe billing portal | Change plan, update the card, download invoices, cancel |
| In the iPhone app | Apple's subscription settings | Change plan, cancel, see the renewal date |
On a phone the Stripe portal opens in the system browser rather than inside the app, which is normal and required. You come back to NearField when you are done.
Cancelling
- 1
Open Account and scroll to the bottom
The Cancel subscription button sits in the danger zone.
- 2
Press it
It takes you to the same place Manage Billing does — the Stripe portal, or Apple's subscriptions. NearField does not cancel on your behalf.
- 3
Cancel there
You keep the plan you paid for until the end of the period you already paid for.
The same is true of a downgrade from Growth to Starter. There is no sweep that unpublishes whatever is over the new limit. If you are moving down deliberately, tidy up first — decide which Experiences matter rather than discovering the decision later.
If Manage Billing says you have no customer
If you have a paid plan and the button reports "No Stripe customer found", the usual cause is that your billing email and your NearField sign-in email are different addresses. Email hello@getnearfield.com with both and we will reconnect them.
I bought on the web but I am on my phone. Where do I cancel?
Anywhere. The button opens the Stripe portal in the phone's browser, and cancelling there is the same as cancelling on a laptop.
Can I switch from monthly to annual?
Yes, from the Stripe billing portal, for a plan bought on the web. Apple sells monthly only, so switching to annual means moving your subscription to the web.
What happens to my Markers if I cancel?
The hardware is yours and the tiles keep pointing at whatever they already point at. What you lose is the allowance to place new ones.
Can I delete my account entirely?
Yes, from the danger zone on Account. It removes your profile, Experiences, brand settings and audience data, cancels any active subscription, and cannot be undone — see account security.