Sign-in, passwords and what we store

Ways to sign in

If you first signed in with Google or Apple and later want a password too, use Forgot password with the same email address: it sets one on the account you already have rather than creating a second.

Resetting a password

1. 1

   Press Forgot password on the sign-in screen

   Enter the email address you use for NearField.

2. 2

   Open the link in the email

   Reset links last a day and work once. An expired link is not a lost account: request another.

3. 3

   Choose a password

   Use at least eight characters. Some screens accept six; eight is the number to aim at, and a passphrase beats a short complicated string.

4. 4

   You land back in your dashboard

   Signed in, with everything where you left it.

Why your account may have started out anonymous

NearField deliberately lets you build before you sign up. Choosing a template creates a temporary account so your work has somewhere to live, and it is a real account: it just has no email address on it yet.

The same is true after an express checkout in the shop. If you bought Markers without signing in, the order lives in that browser until you claim it: the confirmation page offers to do exactly that.

The support PIN

Account holds a six-character support PIN, masked with an eye button to reveal it. Share it with NearField support when you contact us and it verifies you are the account holder. Do not put it in a public message, and treat a request for it as legitimate only when you started the conversation.

What a NearField account holds

Your details

Organisation name, website, your name, contact phone, and your sign-in email.

Your content

Experiences, blocks, images you uploaded, brand settings, Projects and Marker links.

Visitor data

Views and events, and, where visitors have told you, names, email addresses, phone numbers and answers. This is other people's data held in your account, and exporting it makes you responsible for where it goes next.

Billing

A reference to your Stripe or Apple subscription. Card numbers are never stored by NearField.

Everything is scoped to your account. There is no way for another NearField customer to see it, and no team feature: an account is a single login with no seats, invites or roles, so anyone who needs access signs in as you.

Deleting the account

1. 1

   Export anything you want to keep first

   Contacts and answers export as CSV from Audience. After deletion there is nothing to recover.

2. 2

   Open Account and scroll to the danger zone

   Delete account sits below cancelling.

3. 3

   Type DELETE to confirm

   The word is required in full, because the button is irreversible.

4. 4

   It removes everything

   Your profile, Experiences, brand settings and audience data go, any active subscription is cancelled, and you are signed out. Markers you own stop pointing at anything.