Troubleshooting

I tapped the Marker and nothing happened

A tap that does nothing is usually the phone, not the Marker. Check NFC, the part of the phone you are holding against it, the Marker's status, and whether the Experience is published.

5 min read

The QR code will not scan

Most QR failures are size and distance, not damage. The rule is one centimetre of code for every ten centimetres of scanning distance, plus a clear margin and a matte finish.

4 min read

My change has not appeared

Edits to a published Experience are live immediately: there is no second publish step. If a change is missing, check whether you are looking at a draft, a stale tab, or a shared header the Experience has switched off.

3 min read

The Marker opens the wrong page

A Marker opens whatever it is linked to right now, so pointing it somewhere else takes one action and no reprinting. Here is how to relink, and why the printed code never changes.

3 min read

An image or file will not upload

The two things that actually fail are file size and file type. Here are the real limits for images, audio, documents, logos and Marker artwork, and the fix for iPhone photos saved as HEIC.

3 min read

A visitor says the page looks broken

Greyed out, in the wrong language, black and white, or asking for a PIN: most reports of a broken Experience are a visitor setting or a gate doing its job. Here is how to reproduce what they saw.

3 min read

I cannot sign in

Reset a password, fix an unverified email, understand why Apple sign-in only appears in the iOS app, and recover work you built before you had an account.

4 min read

Nobody received the submission

Apart from leads and Requests set to Straight to me, NearField does not email or text your organisation when a submission lands. Everything is stored in Audience: here is where to look, and what does alert you.

5 min read