“More towels, room 412.”

How it works on a Marker

A list, a room number, and one choice.

The Request Action needs one thing to work: the list of what people can ask for. It goes straight to you unless you choose a text or email handoff instead.

• The heading, and the list of things people can request
• How requests reach you: straight to you, or a text or email from the guest's phone
• Whether to ask for a room, table, site or bay number - and what to call it
• The wording that prefixes every message, so staff can filter on it
• The button label, and what the guest reads once it has gone
• With a handoff, an app notification the moment someone taps as well

One example, all the way through

A hotel with no room phones.

Boutique hotel · 84 rooms

One Experience, eighty-four doors, every request labelled.

Every room door

One Marker per door, all pointed at the same Guest Room Experience. The Request Action lists towels, housekeeping, a late check-out and an extra pillow.

The room number

The reference field, labelled 'Room number'. Staff get 'Request: Towels (Room number: 412)' instead of a message they have to answer with 'which room?'

The front desk phone

Requests go straight to the desk: the NearField app on the desk phone, and the front-desk email. Nothing depends on a guest pressing send.

The duty manager

Signed in to the NearField app too, so the same request reaches whoever is on shift, room number included.

When housekeeping changes the offer for the season, you edit one Experience and all eighty-four doors are current on the next tap. Nothing gets reprinted and nothing gets re-tapped.

The same Action handles a campground firewood drop, a dealership test drive, a spa treatment enquiry, a beverage cart at the ninth tee, or a maintenance report from a bathhouse. See the hotel guide or the campground guide for what else belongs on that Marker.

Questions people ask about requests

How does the request actually reach staff?

By default, straight to you: the moment the visitor taps send, the request reaches the NearField app on your phone and your account email, with the room number in it. If you would rather have a text thread you can reply to, choose Visitor texts me (or Visitor emails me) and the button opens their own messaging app with the request written out instead.

Do guests have to type anything?

Only the room or table number, if you ask for one. Everything else is a list you write: towels, housekeeping, valet, a test drive, a beverage cart. They tap what they need and tap send.

Can I use one Marker for a whole floor?

Yes. Any number of Markers can point at the same Experience, so one request page can serve every room. The reference field is what keeps them apart - staff get 'Request: Towels (Room number: 412)' rather than a message with no address on it.

Does it need an app on the guest's phone?

No. A Marker opens a mobile page on tap or scan, and the request is on that page. Sent straight to you, it needs nothing else on their phone at all.